Disabling Pop-Up Blockers

How to allow pop-ups when generating reports or outputting to PDF.

If you are trying to run a comprehensive report or telephone reverse phone report and it does not compile or show in your search history, your browser's pop-up blocker likely stopped the page from opening.  You will have to allow pop-ups for Tracers. 

The same situation may happen when you try to output a report to PDF. 

Most of the time, the pop-up blocker will show as a little red X in your browser's address bar. Clicking on it will open your pop-up blocker settings. Best practice is to select "Always Allow Pop-ups for Tracers", to ensure future reports open easily.

Here are instructions on how to disable pop-up blockers on some of the most common web browsers:

CHROME (WINDOWS)

By default, Chrome will notify you when a pop-up is blocks and give you an option to see it. To turn off pop-up blocker, follow these instructions:

1. Click the Customize and control Google Chrome menu (the three dots in the upper right corner)
2. Select Settings.
3. Click Advanced at the bottom.
4. Under Privacy and security, click the Site Settings button.
5. Select Pop-ups and redirects.
6. To disable the pop-up blocker uncheck the Blocked (recommended) box.
7. To enable pop-ups on specific sites, check Blocked (recommended) and click Add next to Allow and enter the URL(s).

FIREFOX (WINDOWS)

1. Select the three horizontal bars in the upper right corner.
2. Select Options.
3. Select the Privacy and Security tab.
4. To disable the pop-up blocker, uncheck the Block pop-up windows box below Permissions.
5. To allow specific pop-ups, click Exceptions and enter the URL(s).
6. Close the window.
7. Click OK.

INTERNET EXPLORER (WINDOWS IE 8 AND EARLIER)

1. Click Tools.
2. Click Pop-up Blocker.
3. Click Turn Off Pop-up Blocker.

INTERNET EXPLORER (WINDOWS IE 9 AND LATER)

1. Click the GEAR icon and select Internet Options.
2. Select the Privacy tab.
3. Uncheck Turn on Pop-up Blocker to disable the pop-up blocker.
4. Click the Settings button to disable pop-up blockers for specific sites.
5. Click OK.

CHROME (MAC)

By default, Chrome will notify you when a pop-up is blocks and give you an option to see it. To turn off the pop-up blocker, follow these instructions:

1. Click the Customize and control Google Chrome menu (the three dots in the upper right corner)
2. Select Settings.
3. Click Advanced at the bottom.
4. Under Privacy and security, click the Content Settings button.
5. Select Pop-ups and redirects.
6. To disable the pop-up blocker uncheck the Blocked (recommended) box.
7. To enable pop-ups on specific sites, check Blocked (recommended) and click Add next to Allow and enter the URL(s).

FIREFOX (MAC)

1. Select Preferences from the Firefox menu.
2. Select the Privacy and Security tab.
3. To disable the pop-up blocker, uncheck the Block pop-up windows box below Permissions.
4. To allow specific pop-ups, click Exceptions and enter the URL(s).
5. Close the window.
6. Click OK.

SAFARI (MAC)

1. From the Safari menu, select Preferences
2. Click Websites at the top of the window
3. Select Pop-up Windows.
4. To disable the pop-up blocker select Allow next to When visiting other websites. 
5. To allow specific pop-ups, navigate to the web page, follow steps 1-3 and then select Allow next to the name of the site.