---
title: Disabling Pop-Up Blockers
description: How to allow pop-ups when generating reports or outputting to PDF.
---

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# Disabling Pop-Up Blockers

## How to allow pop-ups when generating reports or outputting to PDF.

If you are trying to run a comprehensive report or telephone reverse phone report and it does not compile or show in your search history, your browser's pop-up blocker likely stopped the page from opening.  You will have to allow pop-ups for Tracers. 

The same situation may happen when you try to output a report to PDF. 

Most of the time, the pop-up blocker will show as a little red X in your browser's address bar. Clicking on it will open your pop-up blocker settings. Best practice is to select "Always Allow Pop-ups for Tracers", to ensure future reports open easily.

Here are instructions on how to disable pop-up blockers on some of the most common web browsers:

#### CHROME (WINDOWS)

By default, Chrome will notify you when a pop-up is blocks and give you an option to see it. To turn off pop-up blocker, follow these instructions:

1. Click the **Customize and control Google Chrome** menu (the three dots in the upper right corner)
2. Select **Settings**.
3. Click** Advanced **at the bottom.
4. Under** Privacy and security**, click the** Site Settings **button.
5. Select Pop-ups and redirects.
6. To disable the pop-up blocker uncheck the **Blocked (recommended) **box**.**
7. To enable pop-ups on specific sites, check **Blocked** **(recommended)** and click **Add **next to **Allow** and enter the URL(s).

#### FIREFOX (WINDOWS)

1. Select the three horizontal bars in the upper right corner.
2. Select **Options**.
3. Select the **Privacy and Security **tab.
4. To disable the pop-up blocker, uncheck the **Block pop-up windows** box below **Permissions**.
5. To allow specific pop-ups, click **Exceptions** and enter the URL(s).
6. **Close** the window.
7. Click **OK**.

#### INTERNET EXPLORER (WINDOWS IE 8 AND EARLIER)

1. Click **Tools**.
2. Click **Pop-up Blocker**.
3. Click **Turn Off Pop-up Blocker**.

#### INTERNET EXPLORER (WINDOWS IE 9 AND LATER)

1. Click the **GEAR** icon and select **Internet Options**.
2. Select the **Privacy** tab.
3. Uncheck **Turn on Pop-up Blocker** to disable the pop-up blocker.
4. Click the **Settings** button to disable pop-up blockers for specific sites.
5. Click **OK**.

#### CHROME (MAC)

By default, Chrome will notify you when a pop-up is blocks and give you an option to see it. To turn off the pop-up blocker, follow these instructions:

1. Click the Customize and control Google Chrome menu (the three dots in the upper right corner)
2. Select Settings.
3. Click Advanced at the bottom.
4. Under Privacy and security, click the Content Settings button.
5. Select Pop-ups and redirects.
6. To disable the pop-up blocker uncheck the Blocked (recommended) box.
7. To enable pop-ups on specific sites, check Blocked (recommended) and click Add next to Allow and enter the URL(s).

#### FIREFOX (MAC)

1. Select** Preferences **from the** Firefox** menu.
2. Select the Privacy and Security tab.
3. To disable the pop-up blocker, uncheck the Block pop-up windows box below Permissions.
4. To allow specific pop-ups, click Exceptions and enter the URL(s).
5. Close the window.
6. Click OK.

#### SAFARI (MAC)

1. From the **Safari** menu, select **Preferences**
2. Click **Websites **at the top of the window
3. Select **Pop-up Windows**.
4. To disable the pop-up blocker select **Allow **next to **When visiting other websites**. 
5. To allow specific pop-ups, navigate to the web page, follow steps 1-3 and then select **Allow **next to the name of the site. 

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