FAQs

These are our most frequently asked questions.

• Why can't I click any searches?
• Enable Exact Name Match
• Where are my delayed search results?
• Adding Users
• Viewing Search History
• What is a Reference Tag?
• How to Block a User's Access to Your Account
• Exporting Comprehensive Person Reports
• What is a Person ID?
• How to Find Downloaded Reports
• Disabling Pop-Up Blockers
• Tracers Page Not Loading
• Exporting & Printing on Catalina OS